Safe and Responsible Gaming

Responsible Gaming —
Our commitment to keeping
you safe at crixco

crixco believes entertainment should always stay within safe limits. Our responsible gaming tools and guidelines will keep you protected.

Why responsible gaming matters

Online gaming and betting is a popular form of entertainment, but without proper control it can cause harm. crixco always prioritises the mental and financial wellbeing of its users. Our goal is not only to provide entertainment — but to ensure a positive and safe experience in every player's life.

Responsible gaming means knowing your limits and enjoying yourself within those limits. Gambling should be seen as a form of entertainment, not a source of income. If you ever feel you have lost control over your play, it is important to seek help immediately.

Keep in mind

Gambling is never a way to pay off debts or solve financial problems. The outcome of every bet is completely random and not predetermined. Set a budget for entertainment and stick to it.

crixco provides several effective tools for players in Bangladesh — deposit limits, temporary breaks (time-out) and permanent self-exclusion. These tools help you stay in full control of your gaming. Our support team is available 24 hours a day to assist you in Bengali.

Remember, crixco is only for people aged 21 or older. Minors are strictly prohibited from opening an account or playing games. Age is verified at the time of account registration and identity documents may be requested in cases of doubt.

Our protection tools

Deposit Limit

Set a maximum deposit limit daily, weekly or monthly. Once a limit is set it takes effect immediately. Keep your budget under control and avoid overspending.

Time-Out

If you feel you need a short break, use the time-out feature. Take a temporary break from 24 hours to 30 days. During this time no bets or deposits can be made on your account.

Self-Exclusion

If you want to close your account for an extended period, choose self-exclusion. Once this request is made it cannot be cancelled before the chosen period ends. Our support team will help you through this process.

Session Time Limit

Decide in advance how long you will play in one session. You will receive a warning message before your session limit is reached. This helps you keep track of time and take regular breaks.

Bet Limit

Set a maximum amount for each individual bet. This reduces the risk of a large loss in any single session. To increase your limit at any time, a wait of at least 24 hours is required.

24/7 Support

For any questions or issues related to responsible gaming, contact our live chat support. Assistance in Bengali is available around the clock. Your information will remain completely confidential.

Age verification

21+

For persons aged 21 and over only

To create an account and play games at crixco you must be at least 21 years old. Use of an account by a minor is completely prohibited and such accounts will be closed.

How age is verified

Providing your date of birth at registration is mandatory. A national identity card or other identity document may be verified if required. Withdrawal may be on hold until verification is complete. This process is fully secured with SSL encryption.

Signs of problematic gambling

Ask yourself the questions below. If the answer to more than one is yes, consider seeking help.

Warning signs

If any of these signs appear, contact our support immediately or use the time-out or self-exclusion feature.

  • Are you placing more bets in the hope of recovering your losses?
  • Are you thinking about borrowing money or using family funds to gamble?
  • Have you tried to stop gambling but were unable to?
  • Are you hiding your gambling from family or friends?
  • Is your work, studies or family responsibilities being harmed because of betting?
  • Do you feel restless or irritable when you are unable to play?
  • Are you turning to gaming to escape a low mood or loneliness?

How to use the protection tools

Log in to your account

Log in to your account at crixco and go to account settings.

The "Responsible Gaming" menu

Find the "Responsible Gaming" section in settings. You will find all the protection tools there.

Choose your preferred limit

Select whichever you need — a deposit limit, session limit or time-out.

Contact support

If you run into any difficulty, speak with us in Bengali via live chat. We are always ready to help.

Tips for safe gaming

Set a budget

Allocate a fixed amount of money for entertainment each month. Never spend more than that amount. Think of gambling as an entertainment expense, not an investment.

Keep track of your time

Set a time limit before you start playing and stick to it. Avoid long sessions — take at least a 15-minute break every hour. Set a timer on your phone.

Enjoy it as entertainment

Play for entertainment, not in expectation of winning. Accept losses with a clear head and do not try to chase them. Avoid playing when you are not in a good state of mind.

Let your family know

Talk openly with your family about your gaming habits. They notice your experiences. Take your family's concerns seriously.

Contact us for help

crixco Support Team

Live Chat: 24/7 support in Bengali — share any concern directly with us.
Email: [email protected] — send any responsible gaming request.
Confidentiality: All your information and conversations are kept completely private.
Fast response: Self-exclusion or time-out requests are processed as a priority.

Questions and answers about responsible gaming

You can choose the self-exclusion period yourself — from a minimum of 6 months up to permanent. The account cannot be reactivated before the chosen period ends. After the period ends, a confirmation process must be followed to reactivate it.

Yes, a request to lower a deposit limit takes effect immediately. However, increasing a limit requires a wait of at least 24 hours. This rule protects you from changing decisions in a moment of emotion.

A time-out is a temporary break — usually from 24 hours to 30 days. During this time you cannot access your account or place bets, but it reactivates automatically when the period ends. Self-exclusion is long-term and lasts a minimum of 6 months — when the period ends, an active request is required to reactivate it.

Contact us immediately via live chat or at [email protected]. We will temporarily suspend the account and begin a verification process. Use a strong password on your device and do not share your login details with anyone.

Alongside crixco support, speak with your trusted doctor or a mental health professional. Seek support from family and friends. Our support team is able to point you in the right direction.

Yes, self-exclusion does not affect your right to withdraw your principal funds. Contact our support to withdraw the balance in your account. The process is usually completed within 30 minutes to 3 hours.

Enjoy the entertainment,
with responsibility

Cricket betting, slots, fishing games and much more are waiting for you at crixco. Play safely and stay within your limits.

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